Esteem Travel Service Pty Ltd (“Melbourne Airport Chauffeur Service”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://melbourneairportchauffeurservice.com.au/) mobile application (the “Application”), and related services (collectively, the “Service”).
By using our Service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.
- Interpretation and Definitions
Interpretation
Capitalised terms have specific meanings whether used in singular or plural form.
Definitions
- Account: A unique profile created for you to access our Service.
- Company: Refers to Esteem Travel Service Pty Ltd, located at 18 Crawford Road, Clarinda VIC, Australia. For GDPR purposes, Esteem Travel Service is the “Data Controller.”
- Cookies: Small files placed on your device that store browsing history and preferences.
- Device: Any internet-enabled device such as a computer, smartphone, or tablet.
- Personal Data: Any information relating to an identified or identifiable person (e.g., name, email, phone number, location data, ID numbers).
- Service: Refers to the Melbourne Airport Chauffeur Service website, mobile application, and platform.
- Service Provider: Third-party companies or individuals engaged to facilitate or analyse our Service. For GDPR purposes, these are “Data Processors.”
- Usage Data: Automatically collected data such as IP addresses, browser type, and activity logs.
- You: The individual using the Service, or the organisation on whose behalf the Service is used (“User” or “Data Subject” under GDPR).
- Information We Collect
We may collect the following types of information:
- Account Information
- Name, email address, phone number, password
- Date of birth, gender, profile photo (optional)
- Installed application and user preferences
- Location & Device Data
- GPS data for pickups, drop-offs, fare calculations, and driver matching
- Device type, operating system, and unique identifiers
- Geo-location (enabled only when app permissions allow)
- Usage Data & Cookies
- IP addresses, browser types, pages visited, session details
- Cookies (session & persistent) for authentication, analytics, and personalisation
- Third-party cookies (e.g., Google, Facebook) which are governed by their respective policies
- Third-Party Services
We integrate services such as:
- Google Play Services
- Facebook authentication & analytics
- How We Use Your Information
Your data may be used to:
- Match Riders with nearby Drivers
- Provide, operate, and improve our Services
- Process secure payments via PCI-compliant partners
- Monitor Service usage and prevent fraud
- Manage accounts, bookings, and trip history
- Communicate important updates, offers, or service notifications
- Personalise your app experience
- Conduct analytics and improve coverage
- Permissions
Location Permissions
- Purpose: Identify pickup/drop-off, calculate fares, enable navigation
- Scope: Active only when app is in use or when you grant background location access
- Control: You may disable or modify permissions anytime in your device settings
Storage Permissions
- Purpose: To generate and download invoices/receipts in PDF format
- Scope: Limited to saving ride bills in your device’s Downloads folder
- Assurance: We do not access or upload unrelated files or folders
- Sharing Your Information
We do not sell, rent, or trade your personal information. Data may be shared only with:
- Service Providers: Payment processors, analytics tools
- Business Partners: Only when relevant and with your opt-out rights
- Legal Authorities: If required by law or court order
- Business Transfers: In case of a merger, acquisition, or sale (you will be notified)
- Data Retention
- Personal Data: Retained as long as necessary for legal, contractual, and business purposes.
- Usage Data: Retained for shorter periods unless needed for security or analytics.
- Security
We use SSL encryption, secure servers, and industry-standard practices to safeguard your data. However, no system is 100% secure. Please protect your login credentials.
- Your Rights (GDPR & Privacy Laws)
If you are located in the EU or other jurisdictions with data protection laws, you may have the following rights:
- Access, update, or delete your personal data
- Restrict or object to data processing
- Request data portability
- Withdraw consent at any time
You may exercise these rights by contacting us at info@ melbourneairportchauffeurservice.com.au.
- Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.
- Third-Party Links & Social Media Features
Our Service may contain links or social media widgets (e.g., Facebook Like button). These may collect data in accordance with their own privacy policies.
- Notifiable Data Breaches (Australia)
In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches (NDB) scheme.
- Dispute Resolution
Any disputes arising from use of the Service will be resolved through binding arbitration under the American Arbitration Association (AAA) Consumer Rules. Both parties waive the right to jury trials or class actions.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website/app. Please review it regularly.
- Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:
📧 info@ melbourneairportchauffeurservice.com.au
